Customer Service

VISA, MasterCard, Discover Card, American Express and After Pay are accepted. Additionally, Apple Pay and Google Pay are accepted on our mobile site.

• • All running promos will be updated on the site as well as emailed to all subscribers.
• • To apply a promo code, enter the code in the 'Promo Code' section during checkout.
• • Note that only one code can be used per order. Promo codes can exclude kits and sets.
• • Have not subscribed yet? Please use the create account link below: https://www.sk-ii.com/customer-service#q-subscribe3

• • All running promos will be updated on the site as well as emailed to all subscribers.
• • Have not subscribed yet? Please use the create account link: https://www.sk-ii.com/customer-service#q-subscribe3
• • For any issues with your promo code, please contact the Customer Service Team

We are sorry for the inconvience and will work to make this right! Please contact our Customer Service Team

• • Free standard delivery is 5-8 days.
• • We also offer a 2 day Express delivery for $16.95 and a Rushed 1 day delivery for $22.95.

We currently only ship to addresses within the 50 states of the United States of America and the District of Columbia.

We apologize for the inconvenience and will do our best to make it right. Please contact our Customer Service Team

We apologize for the inconvenience and will do our best to make it right. Please contact our Customer Service Team

• • It is possible your shipment was split based on product availability, and that the missing items will be shipped when they become available.
• • Please contact our Customer Service Team to report an incomplete shipment, and we will check the status of your missing items. We apologize for any inconvenience this may have caused.

• • We offer a 30-day return policy for products purchased at SK-II.com. If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order.
• • Only items purchased on SK-II.com (USA) with accompanying order information will be accepted for return or exchange.
• • If you have received a gift with purchase, you must return the gift along with your purchased product. If both the purchased product and accompanying gift are not returned, your return will not be accepted.
• • Your purchased product must be returned in order to receive a refund in the amount of your full purchase price or exchange. If you return your purchased product in accordance with this policy, your full purchase price excluding any shipping costs associated with the original order will be refunded to your original form of payment. Return process can take up to 7-10 business days from the time you return is received at our warehouse. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.
• • Limit one return per name, household, or address on opened product(s). SK-II monitors return activity for abuse and reserves the right to limit returns or exchanges at SK-II.com in all instances, in its sole discretion.

We apologize for the inconvenience and will do our best to make it right. Please contact our Customer Service Team

We’re committed to speedy shipping and process your order as soon as it's placed, therefore we cannot cancel before it is shipped

We apologize for the inconvenience and will do our best to make it right. Please contact our Customer Service Team

SK-II Subscription is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products, and we'll take it from there. You will receive 5% off your first order, 10% off recurring orders, and a free gift on orders over $200 on all qualified SK-II Subscription items.

You always have complete control over your SK-II Subscription orders and we send an email reminder 10 days before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting the "Subscription Management" section located within your Club SK-II account. Changes to orders can be made any time before the next scheduled shipment date and you can cancel at any time.

Subscription service and offer is available to all full-sized products. Gift with purchase is valid on qualifying orders greater than $200. Gift with purchase offer cannot be combined with other promotions/codes and kits.

• • Please visit the Subscription section in your account
• • Here you can change the subscription frequency, send now or skip an order for an upcoming date.
• • For additional help, please contact our Customer Service Team

You can see your order history by visit the Subscription section in your account.

• • Go to the Subscription section in your account.
• • Here you can change the subscription frequency, send now or skip an order for an upcoming date.
• • For additional help, please contact our Customer Service Team.

You can change payment anytime by visiting the "Subscription Management" section located within your Club SK-II account.

To change a password:

• 1.Go to the Sign In page: https://www.sk-ii.com/login.php.
• 2. Enter their email address and password to log in.
• 3. Click on My Profile.
• 4. Make any updates.
• 5. Click on Save Changes.

For an email change, please contact our Customer support team.

To manage your subscription, please do the following:

• 1. Go to the "Subscription" section in your account.
• 2. Click the "Cancel Subscription" link to the right of the item you wish to cancel. You'll be prompted to confirm this action and indicate your reason for cancelling.
• 3. Once you've selected a cancel reason and clicked the "Cancel Subscription" button, your subscription will be cancelled and no future orders for it will be shipped.

You will receive an email notification confirming this action. Please allow up to 24 hours for any modifications or cancellations to be processed

• • Go to the Subscription section in your account
• • Here you can change the subscription frequency, send now or skip an order for an upcoming date.
• • For additional help, please contact our Customer Service Team

You always have complete control over your SK-II Subscription orders and we send an email reminder 10 days before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting the "Subscription Management" section located within your Club SK-II account. Changes to orders can be made any time before the next scheduled shipment date and you can cancel at any time.

SK-II Subscription items will ship automatically until you cancel. By placing this order, you are authorizing us to charge your card for future orders at the frequency and quantity you selected. The actual cost of each shipment may vary depending on the quantity and frequency chosen. If you have any additional questions regarding SK-II Subscription, please contact our customer service support.

All prices and availability of products are subject to change without notice, up until the order is completed and confirmed. We make every effort to provide you the most accurate information on pricing and availability. In addition, some of the items on our website may be incorrectly priced or no longer available at the time you place your order.

During the credit approval/confirmation process, your credit card is not charged for your order. The pending transaction that you see is actually a pre-authorization charge. The final charge, where we will take the funds from your credit card, will happen once the item has shipped. If you have any further questions, please contact our Customer Service Team

For any technical issues, please contact our Customer Service Team.

For any health related or product issues, please contact our Customer Service Team.